Frequently Asked Questions
Can we pick up or do you deliver?
We are happy to deliver to Brisbane, Ipswich, Sunshine Coast, Gold Coast and wider areas for a very reasonable fee. Pick up can be arranged by appointment only and for may not be available for all items. For more info on delivery click here.
How can I pay?
We accept cash, cheque, direct deposit, payal or credit card (visa/mastercard only).
With direct deposit and cheque we do ask that funds are cleared before delivery of hire items.
How long is the hire for?
For weekend hires we normally drop off Friday and pick up Monday. For mid week hires we are happy to discuss with you how long you would like the hire for etc. Unless you request items for an extended period the one fee as per the price list will be charged for the duration of the hire. Please call or email Pendle Party to discuss this.
What are your business hours?
As Pendle Party and Event Hire use a mobile number for our business line we are contactable almost any time. We do ask that we are not phoned before 7am or after 10pm, however emails or text messages are more than welcome outside these hours. We will also happily take calls on Saturday or Sunday.
How soon do I need to book?
We will do everything possible to cater to your function needs at any notice, however the more notice you can give us the more sure we can be to secure your hire items. Please keep in mind that large items such as Marquees do book out quite quickly and we may need a little more notice with these, as do seasonal items such as heaters.
Do you require a deposit or a bond?
A bond is not necessary however we do require payment of 50% deposit to secure the hire. In line with our terms and conditions this deposit is refundable upon cancellation less a small administration fee. Please see full terms and conditions.
Are your hire items limited to what is on the product list?
No, we are constantly getting in new products and finding new ideas. If you cannot find what you are looking for please contact us and we will do everything we can to find it for you. We have many industry contacts in Brisbane and will happily source items we do not have for you.
Please remember we will also happily beat any competitors quotes so please contact us for your next Party Hire.
Keep your guests comfortable at your winter events
Make sure your guests stay warm at your next winter event with our heating options. We have a range of options including gas and electrical heaters and braziers. We also have garden umbrellas for those beautiful Queensland winter sunny days.